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In this section, we outline our dedication to protecting your privacy. Learn about our practices, how we safeguard your information, and the importance of transparency in our community.
Effective Date: 05.06.2025
Last Updated: 12.15.2025
Point Holdings, LLC, doing business as The Pivot Point™ (“we,” “us,” or “our”), operates the pivotpointus.org website and the Kindled Heart web application (collectively, the “Services”).
We are committed to protecting your privacy, dignity, and trust—especially given the sensitive nature of mental health, peer support, and youth-serving services.
We collect only what is necessary to operate, improve, and secure our Services.
This may include:
Name or chosen alias
Email address or contact information
Account login credentials
Messages, prompts, or interactions within the Kindled Heart platform
Form submissions (intake, contact, interest, licensing, or participation forms)
You may choose not to provide certain information, though some features may be limited.
When you use our Services, we may automatically collect:
Device and browser type
IP address (used for security and abuse prevention)
Usage data (pages viewed, session duration, feature interaction)
Cookies or similar technologies (see Section 7)
Kindled Heart is designed as a peer-support and educational tool, not a replacement for licensed medical or mental health care.
We do not provide medical diagnoses
We do not store clinical medical records
We do not bill insurance
If users voluntarily share sensitive or mental-health-related information during interactions, that data is:
Used only to provide the intended support experience
Handled with heightened security controls
Never sold or used for advertising
Where applicable, our systems are designed to align with HIPAA-informed safeguards, even when HIPAA does not legally apply.
Kindled Heart uses AI-assisted systems to support:
Reflective conversation
Skill-building
Emotional regulation prompts
Educational and peer-support guidance
Important clarifications:
AI responses are generated algorithmically and are not human counselors
AI interactions may be reviewed in de-identified or aggregated form to improve safety, quality, and bias mitigation
We do not use your private conversations to train public AI models
We use collected information to:
Operate and maintain the Services
Provide user support and communication
Improve platform functionality and safety
Detect fraud, misuse, or security threats
Meet legal, regulatory, and grant-related obligations
We do not sell user data.
We may share limited information only:
With trusted service providers (e.g., hosting, security, analytics) under strict confidentiality agreements
When required by law, court order, or lawful government request
To protect the safety, rights, or property of users or the public
We do not share personal data for marketing or advertising purposes.
Our Services may be used by young people, including justice-impacted or at-risk populations.
We do not knowingly collect personal information from children under 13 without appropriate authorization
If we learn that such information has been collected unintentionally, we will delete it promptly
We design our systems to minimize data collection and reduce harm
We may use cookies or similar technologies to:
Maintain secure sessions
Understand usage patterns
Improve performance and accessibility
You can control cookie settings through your browser preferences.
We implement reasonable administrative, technical, and organizational safeguards, including:
Encrypted data transmission
Access controls and role-based permissions
Monitoring for unauthorized access
Secure cloud infrastructure
No system is 100% secure, but we take protection seriously and continuously improve our defenses.
We retain personal information only as long as necessary to:
Provide the Services
Meet legal or contractual obligations
Resolve disputes and enforce agreements
Data may be anonymized and retained for research, reporting, or impact analysis.
Depending on your location, you may have the right to:
Access your personal information
Request correction or deletion
Withdraw consent where applicable
Requests can be submitted to the contact information below.
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of the updated policy.
Point Holdings, LLC d/b/a The Pivot Point™
4327 Freeport Way
Denver, CO 80239
📧 info@pivotpointus.org